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Q&A

Here we answer your some of your most pressing questions . . . If you’ve got a beauty conundrum, browse any of the categories listed below (or in the column on the left). Click on the category and see if we’ve already come up with a solution. Click on any question (the pink text) and that will reveal the full answer. To use the search box; put double quote marks (inverted commas) around phrases for more accurate results. For example, search for "nail varnish remover".

If you can't find a suitable answer, e-mail us – and we’ll do our best to include your question in a future Q&A update. You could also try looking in our Beauty Info section, just click here.

 
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Latest 25 Q&As
I’ve just recently started to use natural organic products and have chosen to use Dr.Organic products, but came across people saying these are a very misleading company. Could you please put my mind to rest and let me know if this is a good honest company as I’ve just spent over £100 on the products. Just before I tried Dr.Organics I tried another product, which severely dried out my rosacea-prone skin, and then gently exfoliated with baking soda as I’d read that was great. It’s dried out my skin even more and wrinkles have appeared in the last few days – and I can’t believe this has happened!
First of all we will say:  we like the Dr.Organic range.  It’s excellent value for money and Jo, in particular, uses several of the products (the Rose and Pomegranate ranges, mostly ......
With the weather trying to warm up I am currently on the hunt for a reasonably priced and effective self-tanner to prepare my pins before unleashing them on the world. The main thing I am looking for is a product that doesn't have that ‘biscuity’ smell - I have tried a range of products that claim not to smell but with no luck. Is there anything out there that can get me bronzed without smelling like a digestive...?
Probably the least ‘offensive’ we’ve ever tried is the St. Tropez Naturals range, which launched last year.  It gives a very realistic effect – great for pale-faces/legs (like Jo), but also ......
I’m longing to become a Beauty Bible tester but do you have to live in the UK to do this testing? I am based in Dublin, Ireland.
We do have testers from Southern Ireland though we have to use a different delivery service to normal.  Simply apply in the usual way.  Alas because of the prohibitive costs of ......
I am 77 years of age and would like to know which is the skin range I should use for fine lines and general skin problems. I have used No7 Protect & Perfect range and also tried their Time Delay range. Which do you recommend for my age?
Time Delay cream did incredibly well with testers for our first anti-ageing book, Feel Fab Forever (now out of print and superseded by The Anti-Ageing Beauty Bible).  Boots messed around with ......
I’m 14 with long hair blonde hair which is naturally curly. I straighten it a lot. I was wondering how ash brown lowlights would look on me? And any other colours, if not ash brown ...?
Without a webcam, it’s almost impossible to know if this would work for you.  If your skin has pinky undertones (i.e. you’re cool-complexioned), ash can look good – but if you’re ......
Will you be publishing another Beauty Bible soon? The original version is sold out all over the place! Also, is there any difference between the UK and USA version of The Anti-ageing Beauty Bible?
Stocks of our book The 21st Century Beauty Bible have dwindled almost to the point where it’s out of stock, you’re right.  (Though you can still find copies on Amazon of ......
I’m Pakistani in origin, 28 years of age, and looking for a foundation. Most of the foundations I have tried leave me with dry spots, which only become visible after application. Please recommend some foundations which I could try. I am interested in Bobbi Brown Skin Foundation in Warm Ivory; I just haven’t had the time to test it yet. Would this foundation be a good buy? I’m also interested in MAC Studio Sculpt The Gel Foundation. I like medium coverage with a dewy satin finish, rather than a matte look.
Our answer is:  get thee to a department store!  There is really no way that you can choose a foundation from a website – although it can help you take a ......
I have had Jo’s book The Ultimate Natural Beauty Book for a couple of years now; it has served me well, and is a beautiful helpful book. (Thank you!) I've recently made the decision to become a vegan, and since all animal derivative products are off-limits, I was wondering if you could suggest an alternative to beeswax? I've tried looking for soy wax, but they just seem to make it for candles, so I'm not sure it would be good for skin.
Jo writes:  ‘I’ve a couple of suggestions – although please note I haven’t tried them with individual recipes so I can’t promise the same outcome...  But here goes.  First of all, ......
With regard to the mineral powdered foundation Colorflo by Susan Posnick.: I'm 44 and with lines around the eyes (and oily T-zone) and I thought that powdered foundation sits in/emphasises lines, so always use liquid. I would like to try this, but without being able to test it first - and at £40! - I don’t want to risk wasting my hard-earned cash! 
Yes, you do have to be a little careful with mineral make-up in the crinkles round the eye zone, using a light touch – but that’s no reason not to try ......
My mum is in her fifties and looks fab but she is just beginning to feel the pressure from her friends to have some ‘work’ done and I am so against it! I thought a lesson with a make-up artist to teach her how to apply her make up to give her that youthful glow would be far more sensible! Is there any one that I could book that with? Are there make-up artists that would meet for a consultation? 
We absolutely believe in ‘the make-up facelift’.  This spring, Bobbi Brown was actually running a ‘make-up facelift’ promotion, at their counters – and the Bobbi Brown counters are always an excellent ......
Do your trials include SK-II products from Japan, made by Proctor & Gamble?
Funny you should say that.  We’ve trialled the occasional product from SK-II in the past (a well-known ‘cult’ range), but then we found ourselves kind of barking into a void, PR-wise.  ......
I cannot find Tri-Aktiline anywhere. It appears in your anti-ageing book and on your website as being stocked by Boots - but no luck either in store or on-line!
For reasons best known to themselves the Good Skin brand has been pulled out of the UK by Estée Lauder, and so you really need to have a good hunt to ......
I’d love to know what brand Jo's pillows are? You say in The Anti-Ageing Beauty Bible they are the same as the ones used by Claridges.
Those pillows – a generous gift from Clarins (one of the nicest she’s ever had, as it happens!) do actually say ‘Claridges’ on the label – but we have reason to ......
Today I bought Clarins Vital Light Serum. The lady at the counter told me it would work better if I bought the matching day and night moisturiser. Is this true or a tactic to increase their counter sales...?
We’ll preface our answer by saying:  yes, we’re big fans of Clarins.  And yes:  we have incredible admiration for the staff at beauty counters nationwide, not least because of the five ......
Currently I have brown hair, which is a non-permanent hair dye. I want the colour to be lighter - very slightly. I tried light brown non-permanent, but it didn’t really look light brown. I don’t want a permanent colour so I brought a box today - Golden Blonde. I understand non-permanent does not change the hair colour, but if I use this colour what will this do to my hair?
Your question perfectly illustrates the haircolouring challenges which keep salon colourists in – ker-ching! – business.  We would always, always advise using a non-permanent colour – at least until you are ......
I have recently bought The Anti-Ageing Beauty Bible and I wondered if you have a list of all the products tested? At the moment I am compiling a list of must-have products but Iwondered if my current range had been tested and how that had come in the ratings, as I never hear much about their range? I use Organic Elements facial cleanser, toner and moisturisers which is the current brand used by my regular beauty salon.
We are always on the lookout for new brands to trial – and we’re currently hunting down the folk at Organic Elements to get them on board.  We don’t print a ......
I’ve asked countless workers at Boots but no one who is selling No7 Protect and Perfect Serum can tell me what is in the product! I cannot even compare products on what has more of the beneficial agents that are clinically proven to work if they are not listed. Also, can you suggest products that can do more than No7 and have a sunscreen? Boots told me it wasn't necessary to have a sunscreen in their products because ‘people are allergic to it’. 
OK, so here goes:  by European law, all ingredients must be listed on the packaging – so if you look at a serum on the shelf, they really are on there ......
Not really a beauty question but I would love to be able to get your books on my Kindle. Do you have any plans for this...?
Like most authors, we’re looking into it – and we’re sure it’ll happen at some point (although we’d always rather hanker after the gorgeous pictures we spend such a lot of ......
I have been using Estée Lauder DoubleWear Foundation in Light. It’s fine in daylight, but every time I have a photo taken I look totally washed out. It’s not the camera, because everyone else looks fine. I look OK in the mirror – plenty of colour – but wonder if it’s due to the ingredients...?
We have a hunch that perhaps this foundation – which is a legend in beauty circles (and one of Lauder’s bestselling items) – may have a touch more titanium dioxide in ......
I was curious to know more about the Bach Flowers mask mentioned in The Anti-Ageing Beauty Bible: where can I buy it? 
This is one of our favourite, skin-quenching products from the range infused with the legendary flower remedies by Dr. Bach. (They call it ‘anti-stress skincare’, as the essences themselves work to ......
I have very sensitive skin and am allergic to plant products also. Do you know of a skin care range that I can use. The doctor suggested an organic range might be the way forward.
There is a wonderful range for ultra-sensitive skins from Barefoot Botanicals called (appropriately) S.O.S., specifically targeted at dry, irritated skins and also those with eczema, psoriasis or skins which are withdrawing ......
I have the Beauty Bible Beauty Steals App and have a query about a product mentioned. In the night cream section, a Sainsburys Skin Therapy Intensive Night Recovery Cream is mentioned. I contacted my local branch who could not find this listed. Not being one to give up easily I have contacted Sainsburys direct. I have today had a reply from them listing 4 potential products! Are you able to advise which of the following is the one mentioned in the App?
In their wisdom, brands sometimes decide to change product names without letting us know...!  (Annoying but true.)  Anyway, we\'ve done a little homework and the product is now called Skin Therapy ......
Femail in the Mail on Sunday's YOU magazine a couple of months ago advertised the product The All Night Styling Powder – but I can’t find it on your website. Help! 
That’s because although we’re both Contributing Editors to the Mail on Sunday’s, we aren’t actually anything to do with Femail…!  However:  you can buy this from www.victoriahealth.com, where as a Beauty ......
Could you please advise whether The Anti-Ageing Beauty Bible is out in paperback yet?
We’re working on it!  (Literally.  The elves are in the ‘beauty dungeon’, as we write.)  In general the hardback edition of each book is around for 18 months before the paperback ......
Could you please tell me if you have any plans to bring out an updated edition of The Green Beauty Bible. I know you have already updated it once but interest in using products that are more natural is certainly on the increase and there seems to be an ever increasing array of choices, I have just replaced my skin care products with some great ‘green’ products with the assistance of your last edition. And do you have any new books in the pipeline for us to look forward to?
We’re currently in discussion with our publishers about the timing of a new edition of our ‘green’ book, but this should be sometime in 2012.  We’ve been trialling green and natural ......
Top 10 Q&As
My Mum, who’s 41, has suffered from under-eye puffiness for some time now. Could you point her in the right direction?
Puffy eyes are very often to do with diet and pollution - I always get puffies when I stay over in London - also of course lack of sleep. The best ......
How can I get rid of dark circles?
Monisha Bharadwaj - an expert in oriental beauty and author of Indian Beauty Secrets (Kyle Cathie) - swears by an Ayurvedic recipe handed down in her family. \'Crush five mint leaves ......
What can I do about the open pores on my nose and chin?
Lots and lots of questions about this. Sarah found Brightening Treatment from Liz Earle’s Naturally Active Skincare range ((50ml Starter Pack at £10.00 or 50ml singly at £9.25) helped clear and ......
I have good, but very sensitive, reactive skin. 55 years old now -- sigh... Can you recommend some good products please? I’ve tried just about everything!
Jo has legendarily sensitive skin (after using too many different free products!) so is an expert on the subject. Two particularly impressive creams that have calmed her skin down after eczema-like ......
After reading the 21st Century Beauty Bible I’ve been inspired to use more natural and organic products but I’m having trouble finding a natural eye make-up remover. Is there anything you can recommend?
Jo’s had excellent results with Living Nature Eye Makeup Remover, £9.90 (mail order and stockists 01794-323222). It’s an oil-based product which you apply using damp cotton wool, and it helps dissolve ......
I have high colouring – not just a tint of rosiness after a drink or two, but permanent redness. This is not due to acne rosacea or any other ‘condition’; I have had it since I was a child and it is really difficult to get make-up to look right. I currently use Estée Lauder Double Wear - which is great - but I have to apply a few layers. I want the finished look to be as natural as possible and have tried makes such as Dermablend but they end up looking like a mask. I am thinking of trying a concealer foundation by La Prairie, but obviously this is an expensive option. Any suggestions?
As quite a ‘pink’ person, Jo has this advice: ‘My favourite foundation for tackling this problem is Lancôme Teint Idôle Hydra-Compact, from £19.50 for the re-fill – which is what I ......
Could you please tell me the best method of using Touche Eclat?
Charlotte Godden - a former winner of the beauty industry’s coveted Supreme Consultant Award - is the ultimate expert on this; she’s sold hundreds of tubes of Touche Eclat, every month, ......
How can I get rid of open pores?
The best tactic, explains Eve Lom, is to stop using astringent or toner, \'which only makes them worse. In addition, avoid putting moisturiser on that area and the pores will start ......
I'm wondering what age you should start using an anti-ageing cream. I'm currently 22 and have read that you should start in your early 20s - is that true?
We disagree. We\'d suggest that you wait till 30+ to start using a specific anti-ageing product - but that before that, you focus on protecting skin against damage. (Trust us: it\'s ......
I am 32 with a few crows feet around my eyes from sun damage, my skin is sensitive, dry and flakes sometimes. I like cleansing with a facial wash and daily scrub and follow up with an eye cream and moisturiser. I have heard a lot about Liz Earle products, would they help?
We wouldn’t use a scrub on dry skin. Liz Earle’s products are great and you can try them out in small sizes (try our website special offer). Always protect your face ......




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