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Q&A

Here we answer your some of your most pressing questions . . . If you’ve got a beauty conundrum, browse any of the categories listed below (or in the column on the left). Click on the category and see if we’ve already come up with a solution. Click on any question (the pink text) and that will reveal the full answer. To use the search box; put double quote marks (inverted commas) around phrases for more accurate results. For example, search for "nail varnish remover".

If you can't find a suitable answer, e-mail us – and we’ll do our best to include your question in a future Q&A update. You could also try looking in our Beauty Info section, just click here.

 
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Make-up (145)Skin (291)Hair (60)
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Latest 25 Q&As
With regard to the mineral powdered foundation Colorflo by Susan Posnick.: I'm 44 and with lines around the eyes (and oily T-zone) and I thought that powdered foundation sits in/emphasises lines, so always use liquid. I would like to try this, but without being able to test it first - and at £40! - I don’t want to risk wasting my hard-earned cash! 
Yes, you do have to be a little careful with mineral make-up in the crinkles round the eye zone, using a light touch – but that’s no reason not to try ......
My mum is in her fifties and looks fab but she is just beginning to feel the pressure from her friends to have some ‘work’ done and I am so against it! I thought a lesson with a make-up artist to teach her how to apply her make up to give her that youthful glow would be far more sensible! Is there any one that I could book that with? Are there make-up artists that would meet for a consultation? 
We absolutely believe in ‘the make-up facelift’.  This spring, Bobbi Brown was actually running a ‘make-up facelift’ promotion, at their counters – and the Bobbi Brown counters are always an excellent ......
Do your trials include SK-II products from Japan, made by Proctor & Gamble?
Funny you should say that.  We’ve trialled the occasional product from SK-II in the past (a well-known ‘cult’ range), but then we found ourselves kind of barking into a void, PR-wise.  ......
I cannot find Tri-Aktiline anywhere. It appears in your anti-ageing book and on your website as being stocked by Boots - but no luck either in store or on-line!
For reasons best known to themselves the Good Skin brand has been pulled out of the UK by Estée Lauder, and so you really need to have a good hunt to ......
I’d love to know what brand Jo's pillows are? You say in The Anti-Ageing Beauty Bible they are the same as the ones used by Claridges.
Those pillows – a generous gift from Clarins (one of the nicest she’s ever had, as it happens!) do actually say ‘Claridges’ on the label – but we have reason to ......
Today I bought Clarins Vital Light Serum. The lady at the counter told me it would work better if I bought the matching day and night moisturiser. Is this true or a tactic to increase their counter sales...?
We’ll preface our answer by saying:  yes, we’re big fans of Clarins.  And yes:  we have incredible admiration for the staff at beauty counters nationwide, not least because of the five ......
Currently I have brown hair, which is a non-permanent hair dye. I want the colour to be lighter - very slightly. I tried light brown non-permanent, but it didn’t really look light brown. I don’t want a permanent colour so I brought a box today - Golden Blonde. I understand non-permanent does not change the hair colour, but if I use this colour what will this do to my hair?
Your question perfectly illustrates the haircolouring challenges which keep salon colourists in – ker-ching! – business.  We would always, always advise using a non-permanent colour – at least until you are ......
I have recently bought The Anti-Ageing Beauty Bible and I wondered if you have a list of all the products tested? At the moment I am compiling a list of must-have products but Iwondered if my current range had been tested and how that had come in the ratings, as I never hear much about their range? I use Organic Elements facial cleanser, toner and moisturisers which is the current brand used by my regular beauty salon.
We are always on the lookout for new brands to trial – and we’re currently hunting down the folk at Organic Elements to get them on board.  We don’t print a ......
I’ve asked countless workers at Boots but no one who is selling No7 Protect and Perfect Serum can tell me what is in the product! I cannot even compare products on what has more of the beneficial agents that are clinically proven to work if they are not listed. Also, can you suggest products that can do more than No7 and have a sunscreen? Boots told me it wasn't necessary to have a sunscreen in their products because ‘people are allergic to it’. 
OK, so here goes:  by European law, all ingredients must be listed on the packaging – so if you look at a serum on the shelf, they really are on there ......
Not really a beauty question but I would love to be able to get your books on my Kindle. Do you have any plans for this...?
Like most authors, we’re looking into it – and we’re sure it’ll happen at some point (although we’d always rather hanker after the gorgeous pictures we spend such a lot of ......
I have been using Estée Lauder DoubleWear Foundation in Light. It’s fine in daylight, but every time I have a photo taken I look totally washed out. It’s not the camera, because everyone else looks fine. I look OK in the mirror – plenty of colour – but wonder if it’s due to the ingredients...?
We have a hunch that perhaps this foundation – which is a legend in beauty circles (and one of Lauder’s bestselling items) – may have a touch more titanium dioxide in ......
I was curious to know more about the Bach Flowers mask mentioned in The Anti-Ageing Beauty Bible: where can I buy it? 
This is one of our favourite, skin-quenching products from the range infused with the legendary flower remedies by Dr. Bach. (They call it ‘anti-stress skincare’, as the essences themselves work to ......
I have very sensitive skin and am allergic to plant products also. Do you know of a skin care range that I can use. The doctor suggested an organic range might be the way forward.
There is a wonderful range for ultra-sensitive skins from Barefoot Botanicals called (appropriately) S.O.S., specifically targeted at dry, irritated skins and also those with eczema, psoriasis or skins which are withdrawing ......
I have the Beauty Bible Beauty Steals App and have a query about a product mentioned. In the night cream section, a Sainsburys Skin Therapy Intensive Night Recovery Cream is mentioned. I contacted my local branch who could not find this listed. Not being one to give up easily I have contacted Sainsburys direct. I have today had a reply from them listing 4 potential products! Are you able to advise which of the following is the one mentioned in the App?
In their wisdom, brands sometimes decide to change product names without letting us know...!  (Annoying but true.)  Anyway, we\'ve done a little homework and the product is now called Skin Therapy ......
Femail in the Mail on Sunday's YOU magazine a couple of months ago advertised the product The All Night Styling Powder – but I can’t find it on your website. Help! 
That’s because although we’re both Contributing Editors to the Mail on Sunday’s, we aren’t actually anything to do with Femail…!  However:  you can buy this from www.victoriahealth.com, where as a Beauty ......
Could you please advise whether The Anti-Ageing Beauty Bible is out in paperback yet?
We’re working on it!  (Literally.  The elves are in the ‘beauty dungeon’, as we write.)  In general the hardback edition of each book is around for 18 months before the paperback ......
Could you please tell me if you have any plans to bring out an updated edition of The Green Beauty Bible. I know you have already updated it once but interest in using products that are more natural is certainly on the increase and there seems to be an ever increasing array of choices, I have just replaced my skin care products with some great ‘green’ products with the assistance of your last edition. And do you have any new books in the pipeline for us to look forward to?
We’re currently in discussion with our publishers about the timing of a new edition of our ‘green’ book, but this should be sometime in 2012.  We’ve been trialling green and natural ......
I am 60 and have fine, very grey hair. I am happy with the colour, I have it cut regularly and keep it short. I read recently that I should be using a shampoo which is specifically targeted at grey/white hair. I have been unable to find anything locally, but there are several on the internet; the trouble is I am confused as to which, if any, would be a good buy.
The suggestion we’d like to make is Philip Kingsley Pure Silver Shampoo and Conditioner.  This duo was created by a renowned trichologist who really knows his stuff; many products have gone ......
I am interested in the John Frieda Salon Shape Airstyler and have been looking at reviews but cannot seem to find out whether it has a rotating brush or whether the brush is static. Please can you advise?
Unlike the Babyliss Big Hair styler, the brush for the John Frieda Airstyler is static - but even without the ‘twirling’ action, we’ve found it delivers excellent volume and a smooth ......
I have never been blessed with particularly full lips, especially the top one. At 47 I am worried it will disappear altogether! Is there an exercise that can increase lip fullness?
There is one simple exercise that you can do to strengthen the lip contour, and that’s to ‘make like a fish’ and push your lips forward into a small ‘O’ shape ......
My friend is undergoing chemotherapy and radiation and her skin has become sensitive to her usual foundation. She's going on a Look Good, Feel Better course but not for a few weeks, and I wonder if you know of any brand that may be particularly light on the stuff that can cause irritation? I know this varies from person to person and their treatment, but could do with some pointers. She's keen to be able to put some make up as she's normally fair-skinned and currently even paler than usual.
First of all, wishing your friend well – and we’re sure she’s in good hands with LGFB, who we’re great supporters of at www.beautybible.com.  It’s hard to pinpoint which ingredient might ......
Can you recommend a pH acid-based shampoo as I'm told this is better than the alkaline-based products as hair is normally acid based. I've tried various sites for natural shampoos such as Liz Earle and Aveda but none are clear on this subject.
We’re not surprised they’re not clear!  The whole subject of pH-balance is complicated. But the phrase you should be searching for isn’t ‘acid-based’, it’s pH-balanced – and most shampoos (including natural ......
I was wondering whether you guys have any great opinion on the best organic make-up brands? I like organic make-up but I’m not so sure on which ones to choose from.
There are brands that make organic claims, or mention organic ingredients on their packaging – and there are those which are fully organically-certified.  We’re going to focus on those, first, because ......
Please can you tell me which are the best anti-ageing creams and bust-firming creams? I’ve looked in magazines but they all say different ones.
 You are the reason we do what we do, and why we wrote The Anti-Ageing Beauty Bible.  We know that women everywhere are confused by the range of different products out ......
I'm 50 years old, live in Asia and sleep in an air conditioned room at night, which is very drying on the skin. Would you be able to recommend a night cream? Often in the mornings my skin feels very tight & dry.
Of the night creams that impressed our testers for The Anti-Ageing Beauty Bible, a lovely rich option is L’Occitane Immortelle Divine Cream, also mentioned in the answer above, which got fab ......
Top 10 Q&As
My Mum, who’s 41, has suffered from under-eye puffiness for some time now. Could you point her in the right direction?
Puffy eyes are very often to do with diet and pollution - I always get puffies when I stay over in London - also of course lack of sleep. The best ......
How can I get rid of dark circles?
Monisha Bharadwaj - an expert in oriental beauty and author of Indian Beauty Secrets (Kyle Cathie) - swears by an Ayurvedic recipe handed down in her family. \'Crush five mint leaves ......
What can I do about the open pores on my nose and chin?
Lots and lots of questions about this. Sarah found Brightening Treatment from Liz Earle’s Naturally Active Skincare range ((50ml Starter Pack at £10.00 or 50ml singly at £9.25) helped clear and ......
I have good, but very sensitive, reactive skin. 55 years old now -- sigh... Can you recommend some good products please? I’ve tried just about everything!
Jo has legendarily sensitive skin (after using too many different free products!) so is an expert on the subject. Two particularly impressive creams that have calmed her skin down after eczema-like ......
After reading the 21st Century Beauty Bible I’ve been inspired to use more natural and organic products but I’m having trouble finding a natural eye make-up remover. Is there anything you can recommend?
Jo’s had excellent results with Living Nature Eye Makeup Remover, £9.90 (mail order and stockists 01794-323222). It’s an oil-based product which you apply using damp cotton wool, and it helps dissolve ......
Could you please tell me the best method of using Touche Eclat?
Charlotte Godden - a former winner of the beauty industry’s coveted Supreme Consultant Award - is the ultimate expert on this; she’s sold hundreds of tubes of Touche Eclat, every month, ......
I have high colouring – not just a tint of rosiness after a drink or two, but permanent redness. This is not due to acne rosacea or any other ‘condition’; I have had it since I was a child and it is really difficult to get make-up to look right. I currently use Estée Lauder Double Wear - which is great - but I have to apply a few layers. I want the finished look to be as natural as possible and have tried makes such as Dermablend but they end up looking like a mask. I am thinking of trying a concealer foundation by La Prairie, but obviously this is an expensive option. Any suggestions?
As quite a ‘pink’ person, Jo has this advice: ‘My favourite foundation for tackling this problem is Lancôme Teint Idôle Hydra-Compact, from £19.50 for the re-fill – which is what I ......
I'm wondering what age you should start using an anti-ageing cream. I'm currently 22 and have read that you should start in your early 20s - is that true?
We disagree. We\'d suggest that you wait till 30+ to start using a specific anti-ageing product - but that before that, you focus on protecting skin against damage. (Trust us: it\'s ......
How can I get rid of open pores?
The best tactic, explains Eve Lom, is to stop using astringent or toner, \'which only makes them worse. In addition, avoid putting moisturiser on that area and the pores will start ......
I am 32 with a few crows feet around my eyes from sun damage, my skin is sensitive, dry and flakes sometimes. I like cleansing with a facial wash and daily scrub and follow up with an eye cream and moisturiser. I have heard a lot about Liz Earle products, would they help?
We wouldn’t use a scrub on dry skin. Liz Earle’s products are great and you can try them out in small sizes (try our website special offer). Always protect your face ......




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