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Q&A

Here we answer your some of your most pressing questions . . . If you’ve got a beauty conundrum, browse any of the categories listed below (or in the column on the left). Click on the category and see if we’ve already come up with a solution. Click on any question (the pink text) and that will reveal the full answer. To use the search box; put double quote marks (inverted commas) around phrases for more accurate results. For example, search for "nail varnish remover".

If you can't find a suitable answer, e-mail us – and we’ll do our best to include your question in a future Q&A update. You could also try looking in our Beauty Info section, just click here.

 
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Make-up (88)Skin (158)Hair (32)
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Vitamins and Supplements (14)Miscellaneous (34)Menopause (2)
 
Latest 23 Q&As
Being a lover of organic beauty products and already a reader of your previous Beauty Bible books I was keen to read The Green Beauty Bible. I am enjoying the information and especially keen to try the highly-rated Vaishaly products - in particular the day cream with the SPF15 for the summer. I am however disappointed, after having read on page 7 that I can buy all the products which have won ‘Beauty Oscars’ at a discount price through your website - and I have not been able to see any Vaishaly products at discount price.
We have managed to set up discounts on products featured wherever we possibly can, but not on everything - and alas, not with Vaishaly.  And on page 7, we do say ......
Just wanted to check that The 21st Century Beauty Bible and Feel Fab Forever are not soon to be reprinted/updated before I buy them, as I see that one is from 2004 and the other 2006. And how do I become a tester?
These are the most recent editions, and will not be updated till next year.  Almost all products featured in them are still available, and of course, all the other advice is ......
I was a little concerned on the suncare pages of your book about the issues surrounding nano-particles. I noted Liz Earle Naturally Active Skincare's mineral sunscreen (I use the SPF25) wasn't in the very green section - I would love more advice on this (although I do not sunbathe and don't go away on holiday now). I would still add sunscreen as I use my computer a lot, as well as when I’m outdoors. I have learned a lot and can agree with a lot of the wisdom in the book but last night became concerned about nano things! Please advise?
Well, if you have read the answer above you will know there are no easy answers.  Sarah recently talked to skin permeability expert Professor Jonathan Hadgraft who says there is no ......
Last year I had breast cancer and so decided to change all my skin and body care products to organic ones and particularly ones with no parabens. At first I thought there were not many ranges that did this but after a bit of research discovered so many it became a bit confusing! Therefore I was very much looking forward to receiving The Green Beauty Bible to help me decide on various products. I understand the daisy rating but was very disappointed to find that the Liz Earle Naturally Active eye products - which are mentioned several times in your book, contain FIVE different parabens. I know there is no definite evidence about the dangers of these but surely this is one of the first things anyone trying to be organic/natural wants to avoid.
OK.  Here goes.  The daisy rating is, as we’ve said in response to another question in this edition, your short-cut to paraben-free products:  two daisies means no synthetic ingredients, including no ......
I've been using some of the Laveré products recently after finding a great local shop (The Dolphin House shop in Brighton which acts as a fundraising venture for the children’s natural health clinic behind it). But having recently bought The Green Beauty Bible I can't find a reference to them - is that because they weren't tested, they weren't natural enough or just didn't perform well enough in any of the tests?
First the good news:  two of the Lavera Laveré products made it to the book.  Now the bad:  Lavera, in their wisdom (!) are discontinuing them.  If you love the Laveré ......
I have been using Liz Earle Naturally Active Skincare products for a while now, but have just noticed some ingredients are listed as ‘PEG’ ,then a number after these letters for example PEG-40 in Instant Boost Skin Tonic. Are these synthetic? The Cleanse & Polish Hot Cloth cleanser has an ingredient Polysorbate-60 - is that similar too?
PEG is short for Polyethylene glycol, and yes, this is a family of synthetic ingredients.  They are waxy compounds and the number refers to how liquid they are (the higher the ......
I have turned 40 in April and I've found out that I am four weeks pregnant with my first baby. My question is: Is it safe to colour your hair while pregnant? I get highlights done, but don't use peroxide. I would like to get them done again but don't know if it is safe or not now that I'm pregnant…
It probably is safe, says writer Hilary Boyd, author of Blooming Beautiful with Mel Sykes (Penguin, £12.99, or £8.44 at www.amazon.co.uk if you click here).  But no one has enough information ......
I've just got the Green Beauty Bible and I think it's great. I was just wondering though, if you included NVEY ECO products in your testing.
Not yet, but we’re trialling them now.  If there are products that do well in our testing – better than those featuring in the book – we’ll let you know via ......
I was wondering whether you could tell me whether all your products featured in the Green Beauty Bible are paraben- (or more generally preservative) free?
The answer is no, not everything – but our daisy rating helps you identify what’s what.  One daisy indicates products which are mostly botanical and natural, but which may have some ......
I've suffered from dandruff most of my life (even had cradle cap). I have used a number of products, ranging from the supermarket stuff (Head & Shoulders,and other brands offering anti-dandruff versions), to products you get at your pharmacy or boots (Selsun, Neutrogena's coal tar-bsed product, Vichy and many others). I've found that the best solution is Selsun though it doesn't completely solve the problem, only alleviates symptoms, and in addition all these shampoos dry the hair out. I wondered if you could enlighten me on why dandruff occurs (in my case I guess it's genetic as my father has it too) and if you know and effective (and non-drying) cure for it? Will I ever be able to stop using the foul-smelling stuff and use an ordinary shampoo…?
The most common dandruff, which affects 75 per cent of people during their life, is pityriasis capitis, which means ‘scaly head’, consultant dermatologist Dr Tony Chu tells us. It’s caused by ......
Did David Downton illustrate The Beauty Bible?
He sure did – all of them, in fact, including our latest green offering.  We have been huge fans of David’s work for ages, and sweet-talked him into illustrating our first ......
I believe you give discount for HQhair.com - how do I do this? I have bought from them loads of times and only just found out.
Yes, we have organised a 10% discount on almost everything for our Beauty Bible ‘insiders’ – which includes you, as a visitor to our site.  You shouldn’t have to do anything:  ......
I wonder if you could tell me whether testers for the new Green Beauty Bible will be sent a free copy of the book or if I need to order it myself? I'm really looking forward to reading it.
We wish we could send all our testers copies of our books, but we just can’t afford to:  there were over 1,150 of you taking part in the trials for this ......
Please send info on Medihoney treatment for eczema - is this a herbal remedy and can it be used in conjunction with other medication?
It is actually, well, honey! – not a herbal remedy and it is topical, that is you put it on your skin so should certainly not interact with any medication you ......
I have very sensitive eyes, and every time the wind catches them I look as if I've been crying, and many people come up to me asking me if I'm OK??!!!! Do you have any suggestions for this?
Get yourself a pair of specs with decent-sized lenses.  If you don’t need a prescription, just get clear glass, but these will literally act like goggles to protect against the action ......
I was browsing through your 21st Century Beauty Bible last night, which was on loan to me (I’ve now ordered my own!), and have a question: is it possible to order on-line? I am keen to buy the following: Champneys All-in-One Complete Eye Care (for tired and puffy eyes), Clarins Beauty Flash Balm as an ‘instant face saver’, and Christian Dior Hand Cream.
Well, we’re not an on-line retailer, so we don’t carry stock of items ourselves – which would be a mammoth operation beyond our capability...  What we do do is try to ......
I'm looking to invest in some quality make-up brushes, preferably ones that come in a roll up carry case (but not a killer if they don't!)
Good make-up brushes are an investment.  Frankly, a big part of why make-up artists achieve more impressive, lasting results than most women is because they use the right tools for application ......
I was wondering if you could help me with a limited edition perfume? It is by Issey Myake, called Gotte sur un Petal; it was out over the Xmas period 07/08, I was wondering if there is anywhere I can still buy this product – is there perhaps surplus stock anywhere?
Excellent news:  this fragrance hasn’t been discontinued, but it’s changed its name.  Gotte sur un Petal - which for the uninitiated is lush with mandarin, lotus, mimosa and ‘pastel wood’ - ......
What product do you recommend for sun protection for the face and neck?
After a bit of a flirtation with other products, Jo has recently rediscovered Estée Lauder DayWear Plus Multi Protection Anti-Oxidant Crème SPF15, price £30 (find it on-line by clicking here).  This ......
I'm 22 and I have oily skin with some blemishes. I would like to know what are the best products for me (I use Body Shop’s tea tree line) – and do I need to use a toner?
If Body Shop’s tea tree range works for you, then stick with it:  we’re against confusing skin by constantly chopping and changing products.  (But do monitor your skin, because as we ......
I’m looking for the number of a Guam stockist but the number on your website calls Philip Kingsley, the trichologist. When I spoke to them they said that they just recently moved there. Do you have the new number for Guam?
The number listed actually gets through to Harrods, where Philip Kingsley has a consulting room, but to access Guam we suggest you visit www.beautique.com, where it’s one of the featured brands ......
The rosewater product you recommended to use as a toner is Neal’s Yard French Rose Floral Water. This doesn't appear on their website. Has it been replaced and if so what rosewater do you now recommend?
In fact, the product name is Neal’s Yard Remedies Rose Water, £8, and in all our years of research we’ve never found a prettier-scented or a better version (click here).  You ......
There's lots of info on your website and in your books about menopause, but what about those of us who have had hysterectomies in our early thirties? There's surprisingly little information about supplements, how long one should keep taking HRT etc. I had a radical procedure at age 34 (uterus and ovaries} and have been on HRT up to last year. Since I stopped taking it in December, my skin has started to age. Help, please!
I am surprised that your physician has said you can discontinue taking HRT if you are still under the normal age of menopause.  But if that has happened, let’s move on ......
Top 10 Q&As
What can I do about the open pores on my nose and chin?
Lots and lots of questions about this. Sarah found Brightening Treatment from Liz Earle’s Naturally Active Skincare range ((50ml Starter Pack at £10.00 or 50ml singly at £9.25) helped clear and ......
How can I get rid of dark circles?
Monisha Bharadwaj - an expert in oriental beauty and author of Indian Beauty Secrets (Kyle Cathie) - swears by an Ayurvedic recipe handed down in her family. \'Crush five mint leaves ......
My Mum, who’s 41, has suffered from under-eye puffiness for some time now. Could you point her in the right direction?
Puffy eyes are very often to do with diet and pollution - I always get puffies when I stay over in London - also of course lack of sleep. The best ......
I am 32 with a few crows feet around my eyes from sun damage, my skin is sensitive, dry and flakes sometimes. I like cleansing with a facial wash and daily scrub and follow up with an eye cream and moisturiser. I have heard a lot about Liz Earle products, would they help?
We wouldn’t use a scrub on dry skin. Liz Earle’s products are great and you can try them out in small sizes (try our website special offer). Always protect your face ......
After reading the 21st Century Beauty Bible I’ve been inspired to use more natural and organic products but I’m having trouble finding a natural eye make-up remover. Is there anything you can recommend?
Jo’s had excellent results with Living Nature Eye Makeup Remover, £9.90 (mail order and stockists 01794-323222). It’s an oil-based product which you apply using damp cotton wool, and it helps dissolve ......
Could you please tell me the best method of using Touche Eclat?
Charlotte Godden - a former winner of the beauty industry’s coveted Supreme Consultant Award - is the ultimate expert on this; she’s sold hundreds of tubes of Touche Eclat, every month, ......
I have good, but very sensitive, reactive skin. 55 years old now -- sigh... Can you recommend some good products please? I’ve tried just about everything!
Jo has legendarily sensitive skin (after using too many different free products!) so is an expert on the subject. Two particularly impressive creams that have calmed her skin down after eczema-like ......
I have high colouring – not just a tint of rosiness after a drink or two, but permanent redness. This is not due to acne rosacea or any other ‘condition’; I have had it since I was a child and it is really difficult to get make-up to look right. I currently use Estée Lauder Double Wear - which is great - but I have to apply a few layers. I want the finished look to be as natural as possible and have tried makes such as Dermablend but they end up looking like a mask. I am thinking of trying a concealer foundation by La Prairie, but obviously this is an expensive option. Any suggestions?
As quite a ‘pink’ person, Jo has this advice: ‘My favourite foundation for tackling this problem is Lancôme Teint Idôle Hydra-Compact, from £19.50 for the re-fill – which is what I ......
I'm wondering what age you should start using an anti-ageing cream. I'm currently 22 and have read that you should start in your early 20s - is that true?
We disagree. We\'d suggest that you wait till 30+ to start using a specific anti-ageing product - but that before that, you focus on protecting skin against damage. (Trust us: it\'s ......
How can I get rid of open pores?
The best tactic, explains Eve Lom, is to stop using astringent or toner, \'which only makes them worse. In addition, avoid putting moisturiser on that area and the pores will start ......




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